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  1. 4 votes
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      0 comments  ·  General  ·  Admin →
    • UI Feedback in generating reports

      Sometimes generate a reports need an extra of time.

      Sometimes is not possible calculate how much time is necessary to finish the report generation.

      But meanwhile could be awesome know the state of the report!

      Demo in the attach :-)

      3 votes
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        0 comments  ·  General  ·  Admin →
      • Show user tag cloud

        When you see a user profile it'd be great to see the most important keywords in the timeline. This could help to figure out if you are interested about what this profile usually tweet.

        I've created a mockup so you can understand my idea better :)

        3 votes
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          0 comments  ·  General  ·  Admin →
        • Tiny version of the top bar

          Under scroll down, the bar will be sticky in the top. This make more easy the navigation and change betweens views without have to scroll top for see the nav menu.

          This concept is very similar to how works mobile browsers when you are reading a website. It hides the top search bar to have more space to read the content and when you scroll up, appear again.

          2 votes
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            0 comments  ·  General  ·  Admin →
          • Improve Target menu wording and style

            The Target menu is not consistent because some options begin with verbs, others with nouns. i think we should standardize on one or the other. i would make them all begin with verbs and combine the secondary description of each with the title, e.g., "text file" becomes "Import text file" and obviates the need for the text below "Import users from a TXT file".

            My suggestions would be

            Audience Manager (Create customised campaign audiences) .... stays the same and maintains its secondary description.

            Search Twitter users
            Add 3rd party accounts
            Search Tweet sample
            Add your Twitter lists
            Add public Twitter…

            2 votes
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              0 comments  ·  General  ·  Admin →
            • Link to Invoices

              I do not see, nor have I ever seen an option to view invoices on my account settings. Please add a link so I can easily access the invoices.

              Right now I have the portal bookmarked, it was sent to me when I reached out to support to find the invoices.

              I'm afraid that one day I'll lose the bookmark.

              This is not a critical feature or the end of the world, it would just be very nice to have.

              2 votes
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                1 comment  ·  General  ·  Admin →
              • Paypal sucks

                Offer payment with credit cards. paypal sucks. You are losing institutional clients like me because of Paypal.

                2 votes
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                  0 comments  ·  General  ·  Admin →
                • ignored - Content Optimisation Report

                  Change "ignored" to "you don't have a BTTT report ready already" (or something like that) in Content Optimisation Report. It is confusing to our users.

                  2 votes
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                    1 comment  ·  General  ·  Admin →
                  • invalid or expired token

                    This is my first turn off. The the developer of your tool wrote a error message "invalid or expired token" this happens when trying to follow which is a very simple task. Why not explain what that means in your user guide to prevent this request. Please explain to me and update your user guide to explain why this error message is generated.

                    2 votes
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                      0 comments  ·  General  ·  Admin →
                      planned  ·  Luella Ben AzizaLuella Ben Aziza responded

                      Hi Ray!

                      You’re right, that message isn’t clear and helpful enough. We’ve queued a revised version and we’re going to get a step by step added to the user guide. Thank you for taking the time to make this suggestion and apologies for the delayed response.

                      Best,

                      Luella, Product Team

                    • Set synchronisation time for accounts

                      I do my review of social accounts at approximately same time of the day. It would be nice to have all accounts synchronised by that time.

                      For example: synchronise all my accounts at 8am my local time.

                      2 votes
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                        0 comments  ·  General  ·  Admin →
                      • Consolidate all reports in one place

                        Currently some reports are available in reports and some aren't.

                        The ones that need to be added to the reports screen are:

                        - Best Time To Tweet
                        - Benchmarks
                        - Community Insights
                        - Personality Insights
                        - Follower Retention / Churn
                        - Comparison Reports
                        - Audience Insights Report

                        2 votes
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                          0 comments  ·  General  ·  Admin →
                        • Subject box in socialbro.com/contact/

                          That way the user can choose a subject. That will be useful for the Support Team.

                          1 vote
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                            0 comments  ·  General  ·  Admin →
                          • remove word "new" from app features.

                            when does something stop being "new". Remove from in app text. see screenshots.

                            just say "Go to monitoring" (also without the arrow)

                            1 vote
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                              0 comments  ·  General  ·  Admin →
                            • Vimeo videos - set to allow full screen. Cheers pete

                              Please allow vimeo full screen function, so its easier to see.

                              1 vote
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                                0 comments  ·  General  ·  Admin →
                              • remove unnecessary symbols from buttons

                                what's the point of a plus sign before the word add, or an arrow after upgrade account. they just make the buttons look messy and don't add any more meaning than the words. here are two examples..... more in the app i think.

                                1 vote
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                                  0 comments  ·  General  ·  Admin →
                                • Page jump - moving through lists is too slow

                                  I've customised a list with 15k potentials. As I work through it each week it takes a long time to move through past pages. I'm currently up to page 78 and can only move through past pages at 3 a time - which is VERY time consuming. You should be able to jump through past pages at a faster speed of say 10 a time instead of the current restriction of 3.

                                  1 vote
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                                    0 comments  ·  General  ·  Admin →
                                  • Always write Tweet with capital T

                                    Revise all text in the app and write Tweet with a capital T always. I know it's a minor thing but there is no consistency in the app and makes us look unprofessional.

                                    the same for Twitter, Tweeted, Tweeting, Best Time to Tweet, etc.

                                    2 examples attached

                                    1 vote
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                                      0 comments  ·  General  ·  Admin →
                                    • eliminate synchronization transition screen

                                      After adding a source (e.g., Tweet sample search) and waiting for the source to sync we see the attached page which i think is not aesthetically pleasing to say the least. Skip this screen and stay on the page the user was originally when adding the source or skip to the homepage, for example.

                                      1 vote
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                                        0 comments  ·  General  ·  Admin →
                                      • put menu items in alphabetical order

                                        a very small detail but why not. better than a random order.

                                        put menu options in alphabetical order unless for example there is an overriding reason to have one specific option first. See attached image which would become:
                                        Account comparison
                                        Benchmark
                                        Best time to Tweet
                                        Community insights
                                        Follower retention/churn
                                        Real-time analytics
                                        Tweet analytics

                                        1 vote
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                                          0 comments  ·  General  ·  Admin →
                                        • Remove "Latest Blog Posts" from the homepage

                                          Remove "Latest Blog Posts" from the homepage to tidy it up, make it look cleaner, create more space for accounts/sources and make it look more professional (less self promotion).

                                          You can access the blog from the help menu in any case.

                                          1 vote
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                                            0 comments  ·  General  ·  Admin →
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